Satisfaction Guaranteed! Order online or call 8-8, Mon-Fri and 9-5, Weekends: 0871 472 4277 Call costs 13p per minute plus network extras.
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Order Despatch and Shipping Information


Your order will normally be despatched within 48 hours of its receipt, although you should allow up to 28 days for delivery depending on where you live.

Please add £4.99 per order, per address to cover postage and packing.

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Payment Methods

We accept cheques or Postal Orders made payable to Bits And Pieces (UK) Ltd for mail orders. Telephone and internet orders accept Maestro, Mastercard, Visa, Delta, Solo or Electron. We also accept cheques or Postal Orders made payable to "Bits And Pieces (UK) Ltd" for mail orders.

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Return Policy & Order Cancellation

All of our products have a 100% lifetime guarantee. If any of our products do not meet or exceed your expectations, you may ship the item back to us for a prompt refund of your original purchase price. Return shipping charges are non-refundable. If an item you’ve purchased from us appears to be damaged or defective, please contact our customer service department at 0871 472 4266 (calls cost 10p per minute plus network extras) to receive a replacement at no cost to you. Refer to the hours listed below for customer service availability.

If you have further questions about our return policy, please call the number above and speak with one of our courteous customer service representatives for further details.

Your order begins processing immediately after it is submitted. During processing time it may be possible to cancel your order, but once the order moves into the shipping process, it cannot be cancelled. To attempt to cancel your order during processing, please contact our customer service department by phone at 0871 472 4266 (calls cost 10p per minute plus network extras), or by email at customerservice@bitsandpiecesuk.com.

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Notice of Your Rights under The Consumer Protection (Distance Selling) Regulations 2000

You have the legal right to cancel your order at any point from the placement of the order until seven days after the receipt of goods ordered, for a refund of the full amount paid. If you cancel the order after goods have been shipped, you must return the goods at your expense to Bits and Pieces at Wadsworth Road, Kelleythorpe Ind Est Driffield, YO25 9DJ.

The Bits and Pieces return policy is more generous than the legal requirement. We will allow you to return your order at any point after receipt of goods, for any reason. Call our customer service number 0871 472 4266 (calls cost 10p per minute plus network extras).

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Contact us by any means below:

0871 472 4277
Calls cost 10p per minute plus network extras.
Call 7am to 7pm EST Mon-Fri
8AM to 8PM, Monday - Friday
9AM to 5PM, Saturday - Sunday
FAX your catalog order form to: 0871 472 4252

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Questions about your order? Call our Customer Service department:

0871 472 4266
Calls cost 10p per minute plus network extras.
8AM to 8PM, Monday - Friday
9AM to 5PM, Saturday - Sunday
Autumn Special Value Collection